Phone: 07790 772 863 (5pm-11pm)
Email: [email protected]
Opening hours:5pm-11pm, every day (including bank holidays and weekends)
Address: 54 High Street, Slough, SL1 1EL

Calls and emails are monitored by staff during opening hours. You may email/leave a message at any other time of day and these will be responded to during opening hours.

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Are you feeling distressed, overwhelmed, or that things are too much for you?
Don't know where to turn to get mental health support? Are your usual sources of support closed?

The East Berkshire Safe Haven offers out-of-hours mental health support to anyone aged 18 and over.

What can you expect from us:

The Safe Haven offers a welcoming, comfortable, non-judgmental, and non-clinical environment.

Our experienced staff team is available to provide emotional support and information if you are in crisis or feel you are heading toward a crisis situation.

You can come just for a chat, or to access one-to-one emotional support from trained mental health professionals. We also offer help in creating staying well and crisis plans, and support visitors to access other services and organisations that may be useful to them.

This is a walk-in service - there's no need to be referred. We also offer virtual support via telephone and video call.

We work closely with GPs, Community Mental Health Teams, Crisis Teams, A&E Mental Health Liaison Teams, Police and Ambulance Services, Street Triage, and other front-line healthcare professionals to ensure that people in emotional distress have a safe, supportive place to go to, with appropriate mental health support available.

People using the Safe Haven will also be supported by our 24/7 helpline, which offers access to emotional support and information when the service is closed.

Who is this service for?

Anyone aged 18 and over can come to the Safe Haven; you don't need a formal referral or appointment.

Please note: the Safe Haven is not suitable for people needing urgent medical attention (for example, after self-harm) – for urgent medical care please attend your nearest A&E or call 999.

Please also be mindful that if your behaviour is inappropriate and/or negatively impacts the safety and wellbeing of others using the service, you may be turned away.